Neath Port Talbot

Drainage intelligence

How it started

In 2020, Neath Port Talbot Council embarked on a journey to transform the way they manage and deliver drainage services. At the time, much of their operational data was recorded manually across spreadsheets, paperwork, and disconnected systems - making it difficult to track performance or manage jobs efficiently.

Seeking a more modern, streamlined approach, the Council partnered with map16 to implement Drainage intelligence, designed to digitise and optimise drainage asset management.

The Solution

Drainage Intelligence has given Neath Port Talbot a fully digital, real-time solution for managing their cyclical cleansing and jetting operations.

Crews now use the platform daily to record works on gullies and culverts, plan jobs, and report defects directly from site. The system enables the Council to target specific assets, ensuring high-risk areas receive the attention they need and resources are deployed where they will have the greatest impact.

With built-in shift reporting tools, managers can easily track crew productivity and measure performance at monthly, quarterly, and annual intervals. This data helps identify trends, monitor progress, and continuously improve operational delivery.

The Benefits

Since adopting Drainage intelligence, Neath Port Talbot Council has seen a measurable improvement in the efficiency and quality of their drainage services.

They have moved from fragmented, paper-based processes to a fully digital system that provides real-time visibility of drainage operations across the network.

Crews are now better equipped to complete jobs effectively, while managers benefit from clear insights into team performance and service levels.

The ability to plan, record, and report through a single platform has reduced duplication, improved accuracy, and enabled a more proactive approach to drainage management.

By identifying defects earlier and tracking performance over time, the Council has raised standards across the board. Delivering a more efficient, transparent, and responsive service for their communities.

Summary

The transformation of Neath Port Talbot Council’s drainage operations highlights the value of digital innovation in local government services. Through the adoption of Drainage intelligence, the Council has eliminated paper-based inefficiencies, improved team performance, and enhanced the delivery of both planned and reactive works.

Their journey from spreadsheets, to smart data-led operations is a testament to how the right technology can drive real, lasting improvements in public service delivery.